Supervisory Medical Support Assistant (Eligibility)

Supervisory Medical Support Assistant is responsible for the administrative and technical supervision of employees assigned to the Travel/Eligibility Office of the Health and Travel Benefits Section of the Health Administration Service (HAS) at the W.
(Bill) Hefner VA Medical Center (VAMC) in Salisbury, North Carolina.
The mission of this section is to provide clerical and administrative support of Admissions/Eligibility, Central Check-In, Decedent Affairs/Special Registry, Beneficiary Travel/Patient Funds, Emergency Room, and Travel/Transfer.
function as a first level supervisor.
Incumbent makes recommendations for appointment, promotion and reassignment within the Travel/Eligibility Office.
receives and process applicants for admission and outpatient treatment; make patient appointments and/or make or assist in making the determination as to the patient's eligibility for benefits; conduct quality assurance reviews, summarize the results, and initiate corrective action to help expedite the processing of examinations.
perform records management duties and provides miscellaneous support to the medical staff of the unit.
serve as a source of information and is expected to have a thorough knowledge of VA regulations, public laws, Medical Center policies, HAS Travel, and Eligibility Administrative Procedures as they are related to the various organizational elements in HAS and be aware of published changes.
provide coverage as AOD during period of annual leave and sick leave as requested by the Chief, Health Travel Benefits Section.
coordinate all areas of eligibility activities of the employees assigned to the Eligibility Section with responsibilities for Admissions/Eligibility, Central Check-In, Decedent Affairs/Special Registry, Patient Effects, Beneficiary Travel/Patient Funds, Emergency Room, and Travel/Transfer.
Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations of the medical center.

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