Supervisory Veterans Experience Advocate
Receives and resolves complaints from customers. Aides patients in understanding their rights and responsibilities, teaches patients about facility policy and procedures. Identifies existing and potential program improvements, and suggests solutions or alternatives to existing procedures. Plans and assigns work to be accomplished by subordinates, set and adjust short-term priorities, and prepare schedules for completion of work. Effects minor disciplinary measures, such as warnings and reprimands, recommending other action in more serious cases. Utilizes data streams (Veteran Signals, PATS) to evaluate need for improvements across the healthcare system. Performs other duties as assigned. Work Schedule:
Monday - Friday, 8:
00am - 4:
30pm Telework:
Yes, on a AdHoc Basis Virtual:
This is not a virtual position. Position Description/PD#:
Supervisory Veterans Experience Advocate/PD001769 Relocation/Recruitment Incentives:
Not authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/09/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
planning work to be accomplished by subordinates, setting and adjusting short-term priorities, and preparing schedules for completion of work; utilizing the Patient Advocate Tracking System to document patient issues or concerns; advising leadership on patient representative program improvements; suggesting solutions or alternatives to existing procedures; preventing and resolving complaints/concerns from patients and family members of patients. OR, Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to perform the work of the position. (Note:
You must attach a copy of your transcripts.) OR, Combination:
Applicants may also combine education and experience to qualify at this level. A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages. You will be rated on the following Competencies for this position:
Analysis and Problem SolvingCommunicationLeadershipManaging Human ResourcesVeteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
A high level of physical energy is required, as the incumbent will be expected to meet with many people in many different locations in the course of a workday. The incumbent will have an office within the VAMC. However, it is expected that a major portion of the services provided will be conducted away from the office, in the office of other agencies, and in Non-Traditional settings. The nature of the job requires travel throughout an assigned geographical area away from the work setting. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Estimated Salary: $20 to $28 per hour based on qualifications.
Monday - Friday, 8:
00am - 4:
30pm Telework:
Yes, on a AdHoc Basis Virtual:
This is not a virtual position. Position Description/PD#:
Supervisory Veterans Experience Advocate/PD001769 Relocation/Recruitment Incentives:
Not authorized Financial Disclosure Report:
Not required To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/09/2020. Time-In-Grade Requirement:
Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note:
Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below:
Specialized
Experience:
You must have one year of specialized experience equivalent to at least the next lower grade GS-09 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to:
planning work to be accomplished by subordinates, setting and adjusting short-term priorities, and preparing schedules for completion of work; utilizing the Patient Advocate Tracking System to document patient issues or concerns; advising leadership on patient representative program improvements; suggesting solutions or alternatives to existing procedures; preventing and resolving complaints/concerns from patients and family members of patients. OR, Education:
Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a Ph.D or equivalent doctoral degree or 3 full years of progressively higher level graduate education leading to such a degree in a field which demonstrates the knowledge, skills, and abilities necessary to perform the work of the position. (Note:
You must attach a copy of your transcripts.) OR, Combination:
Applicants may also combine education and experience to qualify at this level. A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide the total number of completed graduate semester hours (or equivalent) beyond the second year (total graduate semester hours minus 36) by 18. Add the two percentages. You will be rated on the following Competencies for this position:
Analysis and Problem SolvingCommunicationLeadershipManaging Human ResourcesVeteran and Customer Focus Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note:
A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements:
A high level of physical energy is required, as the incumbent will be expected to meet with many people in many different locations in the course of a workday. The incumbent will have an office within the VAMC. However, it is expected that a major portion of the services provided will be conducted away from the office, in the office of other agencies, and in Non-Traditional settings. The nature of the job requires travel throughout an assigned geographical area away from the work setting. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https:
//www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
- Department:
0301 Miscellaneous Administration And Program - Salary Range:
$64,832 to $84,280 per year
Estimated Salary: $20 to $28 per hour based on qualifications.
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